Mount Eyre Vineyards is covered by the Privacy Act and takes all reasonable steps to comply with the Act and protect the privacy of the personal information that we hold. The Policy applies to Mount Eyre Vineyards and all its related entities.
Mount Eyre Vineyards collects the following personal information in relation to its customers and suppliers, or the individuals it deals with who are contact persons in customer or supplier organisations:
- date of birth, only where it is necessary to ensure that we adhere to the Liquor Act in relation to the sale/supply of liquor to minors;
- address and other contact details (telephone, email, etc.);
- credit reference and associated information for a customer seeking an account to be opened;
- credit card details for charging for goods or services supplied by us; and
- bank account details for the payment for supplies or services received by us.
Video cameras are used at some locations on our properties for the purpose of security. Any recorded footage is over-written within seven days unless there has been a breach of security and we believe the data needs to be retained and given to a law enforcement agency or equivalent body.
Mount Eyre Vineyards collects this information to enable us to produce and distribute wine, guest accommodation and provide related services. This also includes the following purposes:
- selling our products and accommodation;
- satisfying the service and delivery requirements of customers;
- contacting customers in relation to product details, pricing, or legislative changes that may affect our service; and
- administering and managing accounts payable and accounts receivable functions.
Mount Eyre Vineyards may disclose this information to:
- our insurer/s;
- legal advisers; and
- government departments, but only when we are legally obliged to provide such information.
We will always endeavour to collect information directly from our suppliers and/or customers. If personal information is collected from another party other, then Mount Eyre Vineyards will take reasonable steps to inform that individual of the collection.
Mount Eyre Vineyards does not send personal information overseas.
Mount Eyre Vineyards provides access to you in relation to the personal information that we hold about you. All requests for access will be treated seriously, promptly and confidentially, and will not affect your existing obligations or affect the commercial arrangements between you and Mount Eyre Vineyards.
We will provide access by allowing you to inspect, take notes of or receive copies or print outs of the personal information that we hold about you. Access will only be denied if:
- the request does not relate to the personal information of the person making the request;
- providing access would pose a serious and imminent threat to life or health of a person;
- providing access would create an unreasonable impact on the privacy of others;
- the request is frivolous and vexatious;
- the request relates to existing or anticipated legal proceedings;
- providing access would prejudice negotiations with the individual making the request;
- access would be unlawful;
- denial of access is authorised or required by law;
- access would prejudice law enforcement activities; or
- access discloses a ‘commercially sensitive’ decision making process or information; or
- any other reason that is provided for in the National Privacy Principles (NPPs) set-out under the Privacy Act.
We will take all reasonable steps to provide access within 28 days of your request. A charge may be imposed if the time taken to retrieve archived information is considerable but this will be quoted and agreed prior to the work being done.
You can request access by calling or writing to the Operations Manager for Mount Eyre Vineyards.
We will take all reasonable steps to protect the security of the personal information that we hold.
You are not obliged to give us your personal information. However, if you choose not to provide Mount Eyre Vineyards with the requested information, we may not be able to provide you with the full range of our products and services.
If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed, please contact the Operations Manager for Mount Eyre Vineyards. All complaints will:
- be treated seriously, promptly and confidentially;
- be dealt with within 28 days;
- be logged on a complaints register; and
- not affect your existing obligations or the commercial arrangements that exist between this Mount Eyre Vineyards and you.
If you have provided us with personal information you have a right to make a complaint, have it investigated and dealt with under this policy.
Complaints can include matters such as:
- how personal information is collected;
- how personal information is stored;
- how this information is used or disclosed; or
- how access is provided.
You may complain orally or in writing, and once the complaint has been made, it will then be resolved in a number of ways:
- Request further information and investigation: We may request further information from you. All details provided will be kept confidential.
- Discuss options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with us.
- Refer to the MANAGING DIRECTOR: If your complaint is not resolved to your satisfaction, it will be referred to the MANAGING DIRECTOR. The MANAGING DIRECTOR would be provided with the history and may discuss the complaint with the employees, or other parties that are involved.
- Resolution: You will be informed of the outcome and the reasons for the decision. If this does not resolve the complaint, the matter will be referred to a mutually agreed intermediary.
- If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the Federal Office of the Privacy Commissioner.
Mount Eyre Vineyards is unable to deal with anonymous complaints as we are unable to investigate properly and follow-up such complaints. However, in the event that an anonymous complaint is received, we will note the issues raised and try and resolve them appropriately. For example, we may wish to conduct further training or provide assistance in a given area.
For any further information about this policy please contact the Operations Manager for the company.
Address: 130 Gillards Rd, Pokolbin NSW 2320
Facsimile: 02 6842 4513